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Thursday, May 10, 2012

Already Paid but Did Not Receive Anything

Question:

I've already made payment to Xin Invoice 3.0 but did not receive anything.


Answer:

We will send out the Purchase Confirmation email with the licence key to you once you have made the payment. There are few possibilities of delay:

1. The payment is on hold for verification by PayPal. Sometimes it will take few days for the verification process and once it is done, the purchase confirmation will be sent.

2. The purchase confirmation has been sent to your junk mail folder, please check your junk mail folder.

3. When you do the purchase, you've entered an invalid email accidentally.

If you still do not receive any email after a week, please contact Xin Cube Support at http://support.xincube.com/.




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